Billing Information

Billing Information at North Carolina Specialty

North Carolina Specialty’s Billing Office and staff are here to help patients understand the difficult billing process and answer any questions that you may have in regards to your stay and procedure.

Deductibles and co-payments should be paid upon admission. We offer suitable arrangements for payment to include: online payment, check, cash, Visa, MasterCard, American Express, Discover and Care Credit.

North Carolina Specialty Hospital is proud of its Charity Care policy for Durham County residents. For more information about our charity care policy and qualifications, contact Laurie Balch at (919) 595-8451. For any additional questions or concerns, contact our billing department at (919) 595-8454.

Pay Your Bill Online

Billing Frequently Asked Questions (FAQ's):


Can I pay my hospital bill online?

Yes, you can pay your bill online by visiting our online bill pay

How much is my deductible?

The patient’s are informed of this by the doctor’s office and during the Admitting process. If the patient has a high deductible, the patient will be contacted prior to coming into the hospital for surgery to make payment arrangements.

How will I know if my insurance company has paid my bill?

The insurance company will send an Explanation of Benefits (EOB) or a Remittance statement to the patient.

What does EOB stand for?

Explanation of Benefits

What happens if I have two insurance plans through family? How do I know which one is primary?

If the patient is the policy holder, then usually it’s their insurance that is primary. If the patient is a child, then the “Birthday Rule” is used to determine which insurance is primary. The parent/policy holder, whose birthday takes place, first, is primary. This information is confirmed by the Admitting staff when calling the insurance companies to obtain insurance benefits.

What if I cannot pay my bill in full at once. Am I able to make arrangement?

Yes, up to 6 months. If the account can’t be paid in that time, the account is referred to an outside collections agency. Patients are allowed to pay on accounts for an extended period of time. As long as the agency receives the agreed upon monthly payment, the account doesn’t get reported to the credit bureau.

When will I receive my hospital bill?

You will only receive a bill from the hospital if there is a balance owed after the insurance(s) company has processed the bill.

Where can I get an explanation of my hospital bill?

You may contact Patient Accounts department at (919) 956-8454, weekdays from 8 a.m. – 4p.m.

Who do I call if I have questions regarding my hospital bill?

You may contact Patient Accounts department at (919) 595-8454, weekdays from 8a.m. – 4p.m. If you could please be prepared to provide your account number.

Will I receive more than one bill from my hospital stay?

Yes, bills will be sent from the hospital, doctor, and Regional Anesthesia if anesthesia was given. You may also receive a bill from Lab Corp if test were sent and from DonJoy if the patient received any DME equipment.