During Your Stay
Ensuring your Comfort
No one looks forward to an extended hospital visit. But the staff at North Carolina Specialty Hospital works to ensure that patient stays are as comfortable as possible
One great thing we offer is providing all patients with a private room. Each room, nearly 600 square feet in size, offers modern amenities such as flat-screen TV’s, free Wi-Fi, private bathrooms, individual climate controls and is designed to allow patients to recover in a peaceful and relaxing environment.
The staff of North Carolina Specialty Hospital feels very strongly about offering patients delicious and nutritious cuisine. The hospital maintains a full-time, private chef for the convenience of its patients. The North Carolina Specialty Hospital chef can cater to any dietary restrictions, and ensures that patient meals are made fresh daily to the highest standard.
Mail & Flower Delivery
Mail and Floral arrangements will be delivered to the patients rooms. Floral arrangements must be transported by family/friends if patient is being transferred to the rehabilitation hospital.
No Smoking Policy
North Carolina Specialty Hospital is a smoke-free environment. The uses of tobacco products on this campus are prohibited.
Expressing Your Concerns
We want to do our best to provide you with excellent care and services. We are all dedicated to meeting your needs, keeping you safe, and making your stay with us as comfortable as possible. Should we not meet your expectations or if you are dissatisfied with your care, please express those concerns in writing or verbally with a member of our staff right away. If an employee is unable to meet your needs, please ask to speak with a manager.
If your are still dissatisfied or do not want to speak with an employee, you may file an internal grievance with NCSH by contacting the facility representative at (919) 595-8450 or by writing to: Facility Representative – NCSH P.O. Box 15819 Durham, NC 27704.
In the event that you want to contact a regulatory agency please contact:
Medical Facilities Licensure Section
Division of Health Service Regulation
Attention: Complaint Section
2701 Mail Service Center, Raleigh, NC 27699-2706
Telephone: 1-800-624-3004 919-855-4620