We want to do our best to provide you with excellent care and services. We are all dedicated to meeting your needs, keeping you safe, and making your stay with us as comfortable as possible.
Should we fail to meet your expectations or if you are dissatisfied with your care, North Carolina Specialty Hospital (NCSH) has procedures to help you let us know about your concerns and how to resolve them. Federal and State laws also give you specific rights with regard to filing grievances and complaints regarding care and service.
The most important thing you can do is let us know about your concerns right away. Any of our employees will do his/her best to help. If our employee is unable to meet your needs, please ask to speak with a manager. Let them know exactly what the problem is and how they can help.
If you are still not satisfied, you may file a grievance. You have the right to know with whom you can file your complaint within the hospital or with an external agency.
You may file an internal grievance (with NCSH) by contacting:
.P.O. Box 15819 Durham, NC 27704
Chief Nursing Officer
John W. Medlin, RN, MSN
P.O. Box 15819 Durham, NC 27704
After filing a grievance you may expect an acknowledgement of the grievance and a written response within 30 days to include:
- The decision of the hospital
- The name of a contact person
- The steps taken to investigate
- The results of the grievance your grievance and the date of the completion
If you feel you are not enjoying these rights and would like to review or submit your concerns about treatment at North Carolina Specialty Hospital, you may contact:
PO Box 15819
Durham, North Carolina, 27704
919-956-9300 ext. 1301
If you wish to appeal a premature discharge you may contact:
5201 W. Kennedy Blvd.
Tampa FL 33609
In the event you wish to contact a regulatory agency, please refer to the following address and phone number:
Medical Facilities Licensure Section
Division of Facility Services
PO Box 29530
Raleigh, North Carolina 27626-0530.
For Medicare patients: If there is a complaint/grievance regarding quality of care, disagreement with a coverage decision, or if you wish to appeal a premature discharge you may contact:
Medical Review of North Carolina 1-800-682-2650.
If you have any questions about your Laboratory Services at NCSH, please contact:
You may also contact The Joint Commission of Accredited Healthcare Organizations (TJC) if you have concerns about patient care or safety in the hospital or laboratory that hospital/hospital management has not addressed.
The Joint Commission: Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181