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Billing Information
Billing Information at North Carolina Specialty
North Carolina Specialty’s Billing Office and staff are here to help patients understand the difficult billing process and answer any questions that you may have in regards to your stay and procedure.
Deductibles and co-payments should be paid upon admission. We offer suitable arrangements for payment to include: online payment, check, cash, Visa, MasterCard, American Express, Discover and Care Credit.
North Carolina Specialty Hospital is proud of its Charity Care policy for Durham County residents. For more information about our charity care policy and qualifications, contact Laurie Balch at (919) 595-8451. For any additional questions or concerns, contact our billing department at 855-866-2392 .
Billing Frequently Asked Questions (FAQ's):
- Can I pay my hospital bill online?
- How much is my deductible?
- How will I know if my insurance company has paid my bill?
- What does EOB stand for?
- What happens if I have two insurance plans through family? How do I know which one is primary?
- What if I cannot pay my bill in full at once. Am I able to make arrangement?
- When will I receive my hospital bill?
- Where can I get an explanation of my hospital bill?
- Who do I call if I have questions regarding my hospital bill?
- Will I receive more than one bill from my hospital stay?
- How do I request an itemized copy of my bill?
Yes, you can pay your bill online by visiting our ONLINE BILL PAY
The patient’s are informed of this by the doctor’s office and during the Admitting process. If the patient has a high deductible, the patient will be contacted prior to coming into the hospital for surgery to make payment arrangements.
The insurance company will send an Explanation of Benefits (EOB) or a Remittance statement to the patient.
Explanation of Benefits
If the patient is the policy holder, then usually it’s their insurance that is primary. If the patient is a child, then the “Birthday Rule” is used to determine which insurance is primary. The parent/policy holder, whose birthday takes place, first, is primary. This information is confirmed by the Admitting staff when calling the insurance companies to obtain insurance benefits.
Yes, up to 6 months. If the account can’t be paid in that time, the account is referred to an outside collections agency. Patients are allowed to pay on accounts for an extended period of time. As long as the agency receives the agreed upon monthly payment, the account doesn’t get reported to the credit bureau.
You will only receive a bill from the hospital if there is a balance owed after the insurance(s) company has processed the bill.
You may contact Patient Accounts department at 855-866-2392, weekdays from 8 a.m. – 4 p.m.
The hospital does not offer walk-in window services for payments or billing questions.
You may contact our billing office call center at 855-866-2392.
Mon ~ Thur 8 am to 7 pm or Friday ~ 8 am to 4:30 pm.
Please have your account number available.
Yes, bills will be sent from the hospital, doctor, and Regional Anesthesia if anesthesia was given. You may also receive a bill from Lab Corp if test were sent and from DonJoy if the patient received any DME equipment.
You may contact our billing office call center at 855-866-2392.
Mon ~ Thur 8 am to 7 pm or Friday ~ 8 am to 4:30 pm.
Requests can be mailed or faxed.
The billing office does not handle medical record requests. Medical Record Requests need to be placed with the Medical Records Department.
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